Direct initial purchases: 14 days
We accept refund requests within 14 days of the initial payment for the one-time license. The window begins with payment, not with the 7-day in-app trial.
An eligible initial purchase receives a full refund, including tax charged on it, with no reason required. Feedback is welcome but is not a condition of eligibility. Send the request within the window; it does not depend on when Kyle replies.
Trial and future upgrades
The 7-day trial ends without charging you, so there is no trial payment to refund or subscription to cancel. You choose whether to buy.
Future major upgrades are separate, optional purchases. Their price and applicable refund terms will be stated before purchase. An upgrade refund must preserve any earlier, separately purchased entitlement that has not itself been refunded or revoked.
Request a direct refund
- Email trayage@relaybyte.dev with the subject “Trayage refund request.”
- Include your purchase email, payment date, and Stripe receipt or invoice reference if available.
- For a billing error, briefly explain what happened. An explanation is not required for an initial request within 14 days under this policy.
Do not send your full card number or license key. If you lost the receipt or access to the purchase email, say so; support can help verify the purchase.
Duplicate charges and billing errors
Report a suspected duplicate or incorrect direct charge even if more than 14 days have passed. We investigate and correct verified billing errors without treating the voluntary refund window as a deadline for reporting them.
For a partial refund, Kyle will explain the amount and remaining access before processing it. Any applicable legal entitlement to a refund remains separate.
After a direct refund
An approved refund is submitted through Stripe to the original payment method where supported. Bank and provider processing times vary. Kyle will confirm the result; no fixed bank arrival time is promised.
A full refund of the initial purchase revokes the associated paid license. A refund of a duplicate charge must preserve the valid, separately paid entitlement.
The app receives changed license status when it refreshes, subject to the offline allowance. A refund does not delete files on your Mac.
App Store refunds
For purchases billed by Apple, request a refund through Apple’s Report a Problem service. Apple decides eligibility and processes the refund under its rules and applicable law. The direct 14-day policy above does not set Apple’s refund terms.
Kyle can help with a Trayage technical issue, but cannot issue a Stripe refund for an Apple charge.
Your consumer rights
This voluntary policy does not reduce rights under applicable consumer law, including remedies for faulty or misdescribed software. A digital download is not, by itself, a blanket waiver of those rights.