Get help
with Trayage.

Visit the download page for the current availability of the direct and Mac App Store editions. Each edition has its own download and purchase path.

Choose “Check for Updates…” in the direct app’s menu, menu-bar popover, or Settings. Automatic checks are optional and run once a day while the app is open. You choose when to download and install. If that option is missing, follow the manual update steps once to get the updater. App Store and TestFlight updates come through Apple.

The direct Mac edition starts a 7-day trial in the app through Keylight. No payment is needed to start it. When it ends, you can still review files; cleanup requires a purchase. Buying charges US$9.99 once and does not begin another trial. The App Store edition offers free file review and a separate, optional 7-day trial through Apple; restoring that trial does not restart its clock.

No. The trial does not convert to a subscription or charge you automatically. You decide whether to make the one-time purchase. There is nothing to cancel.

Trayage 1.1 can compare likely duplicate contents locally. Matching contents still does not tell you whether both copies are needed in their locations. Review them before cleanup. The Mac App Store’s 1.0 edition uses normalized filenames and sizes without content comparison.

The file review code runs locally and does not upload filenames or file contents for analysis. The direct app connects to Keylight for licensing, trial state, and device reporting. Purchases open Stripe in your browser. See the privacy policy for the data flow and App Store edition.

File review is local. Direct-license activation and periodic validation need an internet connection. Keylight can validate a cached license locally within its offline allowance; permanent offline access is not promised. If a license check fails, reconnect and select “Check License” in Settings.

Yes. Buy a direct license for US$9.99 through Stripe. It is a one-time purchase for up to 3 active Macs, with all Trayage 1.x updates included. Keylight emails your license key after payment. You can also download Trayage and try cleanup free for 7 days, with no automatic charge.

For a direct purchase, Keylight emails a license key to the address used at checkout. In Trayage, open Settings, find “Enter License,” paste the complete TRAY license key, and choose “Activate License.” An internet connection is needed to activate and verify access. The App Store edition uses Apple purchases and Restore Purchases instead of license keys.

For a direct purchase, check spam and the email address used at checkout, then use the Keylight license portal. If it still isn’t there, contact support with your purchase email and receipt reference. Please don’t send your full payment card details or full license key.

Each direct-purchase license permits 3 active Macs. Choose “Deactivate This Mac” in Trayage’s Settings, or remove an old activation in the Keylight portal. Then activate your key on the new Mac. The direct license limit does not govern App Store purchases.

The direct US$9.99 purchase includes Trayage and all 1.x updates on up to 3 active Macs. Your purchased cleanup features stay unlocked when the app updates. There is no recurring charge.

No. Future major upgrades will be optional and discounted for existing owners. You can keep using your purchased features and skip an upgrade. New features, eligibility, and the upgrade price will be explained before you buy. No future release date or fixed upgrade price is promised.

The direct-purchase policy allows refund requests within 14 days of the initial payment. This is separate from the 7-day trial. Apple handles App Store refund requests under its own rules. Read the refund policy.

Use Report a bug or Share an idea on GitHub. You can search existing reports, add a thumbs-up, and follow updates. GitHub posts are public and require an account. For private information, licensing, or help without a GitHub account, contact support. Accepted improvements appear on the roadmap.