Support, from the person who makes it

Let’s get you
sorted.

Your license, your next Mac, or something that doesn’t look right. Here’s where to start.

Direct license & devices

Recover a Keylight license and manage the three active Macs included with a direct purchase.

Open Keylight portal

Direct billing & receipts

For direct purchases: find purchase records, recover a receipt, or ask about a charge.

Open Stripe billing

Talk to Kyle

For either edition, include your macOS version, Trayage version, and what you were trying to do.

trayage@relaybyte.dev

Mac App Store

Apple purchase help

The App Store edition uses your Apple Account for in-app purchases and restoring access. Apple manages billing and refund decisions; Kyle provides help with Trayage. These links are Apple’s general support tools.

Request an Apple refund

A few helpful answers

Good questions.

Direct purchases and the Mac App Store edition have different billing tools.

Where can I download Trayage?

Visit the download page for the current availability of the direct and Mac App Store editions. Each edition has its own download and purchase path.

Can I buy a new direct license?

New license purchases are still being finalized. You can download Trayage, start a 7-day trial, or activate an existing license. After the trial, file review remains available; cleanup requires an active license.

How does the 7-day trial work?

The direct Mac edition starts a 7-day trial in the app through Keylight. No payment is needed to start it. When it ends, you can still review files; cleanup requires a purchase. Buying charges US$29.99 once and does not begin another trial. The App Store edition offers free file review and a separate, optional 7-day trial through Apple; restoring that trial does not restart its clock.

Will I be charged when the trial ends?

No. The trial does not convert to a subscription or charge you automatically. You decide whether to make the one-time purchase. There is nothing to cancel.

How do I activate my license?

For a direct purchase, Keylight emails a license key to the address used at checkout. In Trayage, open Settings, find “Enter License,” paste the complete TRAY license key, and choose “Activate License.” An internet connection is needed to activate and verify access. The App Store edition uses Apple purchases and Restore Purchases instead of license keys.

I paid, but I can’t find the license email.

For a direct purchase, check spam and the email address used at checkout, then use the Keylight license portal. If it still isn’t there, email Kyle with your purchase email and receipt reference. Please don’t send your full payment card details or full license key.

Can I move my license to another Mac?

Each direct-purchase license permits 3 active Macs. Choose “Deactivate This Mac” in Trayage’s Settings, or remove an old activation in the Keylight portal. Then activate your key on the new Mac. The direct license limit does not govern App Store purchases.

What does the one-time purchase include?

The direct US$29.99 purchase includes Trayage and all 1.x updates on up to 3 active Macs. Your purchased cleanup features stay unlocked when the app updates. There is no recurring charge.

Will I have to buy the next major version?

No. Future major upgrades will be optional and discounted for existing owners. You can keep using your purchased features and skip an upgrade. New features, eligibility, and the upgrade price will be explained before you buy. No future release date or fixed upgrade price is promised.

Are duplicate matches certain?

No. The current scanner compares normalized filenames and file sizes. It does not compare file contents or calculate content hashes. Treat those matches as likely duplicates and review them yourself.

Does Trayage upload my Downloads?

The file review code runs locally and does not upload filenames or file contents for analysis. The direct app connects to Keylight for licensing, trial state, and device reporting. Purchases open Stripe in your browser. See the privacy policy for the data flow and App Store edition.

Can I use Trayage offline?

File review is local. Direct-license activation and periodic validation need an internet connection. Keylight can validate a cached license locally within its offline allowance; permanent offline access is not promised. If a license check fails, reconnect and select “Check License” in Settings.

How do refunds work?

The direct-purchase policy allows refund requests within 14 days of the initial payment. This is separate from the 7-day trial. Apple handles App Store refund requests under its own rules. Read the refund policy.